Privacy Policy

Werq Labs Private Limited ("Werq Labs," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website werqlabs.com (the "Site"), use our services, or interact with us through contact forms, consultation requests, or other communication channels.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

1.1 Information You Provide to Us

When you submit a form on our Site (including the contact form, consultation request form, or any inquiry form), we collect the following personal information:

• Full Name (first name, last name)
• Work Email Address
• Phone Number (including country code)
• Company Name (optional)
• Service or Area of Interest
• Message or Project Description

This information is collected solely for the purpose of responding to your inquiry, scheduling consultations, and providing you with relevant information about our services.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information through cookies and similar technologies, including:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, scroll depth, navigation paths
• Network Information: IP address, approximate geographic location, referring URL
• Session Data: Session duration, interaction events, form engagement metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Your Inquiries: We use your form submission data to contact you, schedule consultations, and provide information about our services.
• To Follow Up: We may use your contact information to follow up on your inquiry, provide project updates, or share relevant service information that aligns with your expressed interests.
• To Improve Our Site: We use analytics data to understand how visitors interact with our Site, optimize user experience, improve content, and enhance overall performance.
• To Ensure Security: We use technical data to detect and prevent fraudulent activity, spam submissions, and unauthorized access.
• To Comply with Legal Obligations: We may process your data as required by applicable laws, regulations, or legal proceedings.

3. Third-Party Services and Tools

To provide you with a better experience and to analyze how our Site is used, we use the following third-party services. These services may collect and process certain data on our behalf:

3.1 Google Analytics

We use Google Analytics to collect anonymized usage data such as page views, session duration, bounce rate, and user demographics. Google Analytics uses cookies to track interactions. Data collected is processed by Google in accordance with their Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

3.2 Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our Site through session recordings, heatmaps, and behavioral analytics. Clarity may collect data such as mouse movements, clicks, scroll behavior, and page interactions. No personally identifiable information (PII) is intentionally captured through Clarity. Data is processed by Microsoft in accordance with their Privacy Statement.

3.3 Resend (Email Service)

When you submit a contact form, your form data is transmitted via Resend, a transactional email service, to deliver your inquiry to our team. Resend processes your name, email address, phone number, and message content solely for the purpose of email delivery. Resend's privacy practices are governed by their Privacy Policy.

3.4 Cloudflare

Our Site may use Cloudflare for content delivery, performance optimization, and security protection. Cloudflare may process IP addresses and request metadata to provide these services. Cloudflare's data handling practices are described in their Privacy Policy.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies for the following purposes:

• Essential Cookies: Required for basic Site functionality, security, and form submissions.
• Analytics Cookies: Used by Google Analytics and Microsoft Clarity to collect anonymized usage data.
• Preference Cookies: Used to remember your cookie consent preferences.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. When you first visit our Site, a cookie consent banner is displayed, allowing you to accept or reject non-essential cookies.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS) for all form submissions
• Secure API architecture with authentication and access controls
• Rate limiting and bot protection on all form endpoints
• Honeypot spam detection to prevent automated abuse
• Server-side input validation and sanitization
• Restricted access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but take all reasonable precautions to safeguard your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including responding to your inquiry, maintaining business records, and complying with legal obligations. Form submission data is retained for a reasonable period to enable follow-up communication and service delivery. You may request deletion of your data at any time by contacting us.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party tools (Google Analytics, Microsoft Clarity, Resend, Cloudflare) that assist in operating our Site and delivering services, subject to their respective privacy policies.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Protection of Rights: To protect the rights, property, or safety of Werq Labs, our users, or the public.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Object: Object to processing of your data for certain purposes, including marketing communications.
• Right to Data Portability: Request your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at reachus@werqlabs.com.

9. International Data Transfers

If you are accessing our Site from outside India, please be aware that your information may be transferred to, stored, and processed in India or other jurisdictions where our servers or service providers are located. By using our Site and submitting your information, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

Werq Labs Private Limited reserves the right to modify, amend, or replace this Privacy Policy at any time, at its sole discretion, with or without prior notice. Changes may be made to reflect updates in our business practices, technological advancements, regulatory requirements, or for any other reason deemed necessary by Werq Labs. When material changes are made, we will update the "Last Updated" date at the top of this page. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates. Your continued use of the Site or our services following the posting of any changes constitutes your acceptance of and agreement to the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the Site immediately.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: