Amazon Connect Made Easy Extensive Cloud-Based Contact Center
We're a leading AWS and cloud solution provider delivers end-to-end consulting, migration, and managed services for Amazon Connect.
Accelerate Your Customer Experience
Seamless Cloud-Based Solution
Utilize the power of Amazon Web Services (AWS) to access a fully cloud-based customer service hub. No need to invest in costly infrastructure or worry about maintenance.
Integration with Other Application
Amazon Connect service can be integrated with other applications, such as CRM systems, to provide a seamless customer experience.
Intelligent Routing
Optimize customer interactions with intelligent routing capabilities. Leverage advanced algorithms to connect customers, based on skill sets, availability, and historical data.
Multi-Channel Support
Engage customers across various channels including voice, chat, and email. Seamlessly switch between channels without losing context, ensuring a consistent and personalized customer experience.
Real-Time Analytics
Gain valuable insights into customer interactions and agent performance through comprehensive real-time analytics. Monitor key metrics, track call trends, and make data-driven decisions to enhance customer satisfaction.
Interactive Voice Response (IVR)
Design customized IVR systems to automate interactions and guide customers to the right resources. Provide self-service options, reducing wait times and agent workloads.
Integration with AWS Services
Leverage the power of the AWS ecosystem by integrating Amazon Connect service with other AWS offerings. Enhance your customer service capabilities with solutions such as Amazon Lex for chatbots and Amazon Polly for natural language processing.
Security and Compliance
Trust in the robust security measures provided by AWS infrastructure. Benefit from encryption, access controls, and compliance certifications such as HIPAA, PCI-DSS, and GDPR.
Easy Administration
Simplify customer service center management with a user-friendly web interface. Effortlessly configure queues, agents, routing rules, and contact flows to align with your business needs.
Automated Workflows
Amazon Connect service can automate many tasks involved in handling customer contacts, such as answering common questions, scheduling appointments, and sending follow-up emails. This frees up agents to focus on more complex issues.
Core Amazon Connect Managed Services
Streamlined Scripting
Benefit from our expertise in making vital scripting changes to Amazon Connect, empowering you to optimize your system.
Regular Periodic Reviews
Engage in quarterly technical and billing reviews with our team, guaranteeing continuous improvement and alignment with your needs.
Comprehensive Service Monitoring
Beyond Amazon Connect, our observability platform actively monitors various components, safeguarding the performance of your entire system.
24/7 Technical Support
Receive round-the-clock technical support from Werq Lab's expert team. Rest assured that any issues or inquiries will be promptly addressed, ensuring uninterrupted service for your Amazon Connect customer service hub.