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Qconnect
Powerful Contact Center Dashboards for Amazon Connect

Get access to actionable insights from real-time and historical data to help improve contact center efficiency, performance, and customer experience (CX). Qconnect seamlessly integrates with the latest Amazon Connect features, ensuring you get the most out of the platform.

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What is Amazon Connect?

Amazon Connect is an easy-to-use cloud contact center that supports multiple channels, allowing companies to deliver exceptional customer service and engagement.

Live and Historical Data Visualization

Make Informed Decisions Faster

With Qconnect get access to heatmaps, drill-downs (monthly, weekly, daily, hourly), and Year-On-Year data comparisons with easily understandable visualizations of rate changes. With Qconnect, you can count on a fast generation of long-term charts, and our user-friendly report designer feature allows you to create and share visual reports effortlessly.

Personalized Dashboards and Wallboards

Focus on The KPIs That Matter Most to Your Business

Gain instant insights into your contact center without the delays of weeks or months for custom development. If you require customization, rest assured, we can accommodate your needs! Concentrate on the KPIs that are crucial for your business success.

Complete Data In One Place

Cross-Correlation Analysis Across Various Data Sources

Effortlessly conduct advanced KPI comparisons by viewing live and historical data on unified dashboards. Streamline your team's productivity and enhance customer experience through optimized time and effort utilization.

Contact Center Reporting

Enhance Contact Center Performance with Reporting

Qconnect offers a unified web interface for contact centers, consolidating reporting, analytics, forecasting, resource management, and customer journey maps in one place. By seamlessly integrating with your contact center platform and third-party applications, Qconnect makes life easier for essential stakeholders such as agents, team leaders, BI teams, QA experts, and executives.

Re-Skilling Agents

Employee Performance Management

Qconnect includes a valuable feature that contact center team leaders seek: the capability to update agents' skills instantly. With this feature, team leaders can add or remove skills for individual agents and assign new skills to multiple agents with selected competency levels. Qconnect provides a user-friendly interface, making it effortless for team leaders to make these skill adjustments.

Amazon Lex and Contact Lens Analytics

Analyze Conversations Using Conversational Analytics

Qconnect provides Amazon Lex and Contact Lens Analytics to help organizations gain deeper insights from customer interactions, enabling sentiment analysis, and conversation analytics.

The Cloud Wallboard Solution

Improve Sales Revenue

Maximize sales performance by inspiring your sales team with customized 24/7 broadcasts of their individual metrics, encouraging them to exceed company goals.

Increase Agent Morale

Boost revenue and employee retention by empowering agents with live ACD stats and company-wide recognition for a job well done.

Display Live Data

Engage your agents with visually tempting, attention-grabbing real-time data visualization and interactive elements to increase performance.

Manage by Exception

Efficiently manage your operations by receiving alerts and agent assistance requests on your desktop or mobile devices, enabling you to identify bottlenecks and promptly address issues.

Why Choose Us

Customized Solutions for Effective Analytics

We understand that each organization has unique requirements and goals. That's why we offer customized solutions that align with your business objectives. Our team works closely with you to understand your data analytics needs and design solutions that deliver actionable insights and drive business growth.

Seamless Integration with Existing infrastructures

We have experience in seamlessly integrating dashboards with your existing infrastructures. Whether you have on-premises systems, legacy data warehouses, or other cloud platforms, we ensure a smooth integration process to maximize the value of your data and minimize disruptions to your operations.

Data Governance and Security

We prioritize data governance and security to protect your sensitive information. Our experts implement robust measures to categorize and control data, ensuring compliance with regulatory requirements and safeguarding your data assets throughout the analytics process.

Over 5+ Years of Expertise and Excellence

As a leading provider, we follow an agile and collaborative approach to deliver results efficiently. We believe in close collaboration with our clients, involving you in every process, from requirement gathering to solution implementation. Our iterative approach ensures quick feedback cycles and allows flexibility in adapting to evolving needs.

Customer Satisfaction and Support

Our team is committed to delivering high-quality solutions and providing excellent customer support throughout your engagement. Our dedicated team is always available to address your queries, resolve any issues, and ensure your success with Qconnect.

Analyze Conversations Using Conversational Analytics

Qconnect provides Amazon Lex and Contact Lens Analytics to help organizations gain deeper insights from customer interactions, enabling sentiment analysis, and conversation analytics.

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